Wednesday 4 January 2012

First Day Of School


Today is my first day in year 5 kindee! I am in 5N unfortunately not all my classmates are in the same class as there are 3 classes instead of 2 last year. I arrived at school at 0800 sharp since the school is starting at 0800hrs instead of 0830hrs. Not sure why are they starting the school so early since Year 1 are mainly in afternoon session. Anyway did not have much problem waking up since I slept early today. Then mommy and daddy came to pick me up at 1130hrs.

When we got back, Aunty Aey just woke up and starting to pack her bags since she will be going back to Bangkok today at 2130hrs. While I was sleeping in the afternoon, mommy and Aunty Aey went out to get some souvenirs for grandma and friends back in Thailand. We left for dinner around 1900hrs but only to realised we will not have enough time to get to the airport if we had dinner.

We arrived in the airport at 2015hrs just in time to check in but was caught off guard when Aunty Aey was told she was only able to check in 1 luggage instead of total weight. Fortunately we were able to check in the luggage after wrapping both item together.

Note that while purchasing the ticket Aunty Aey were not told that only 1 check in luggage was allowed! and it was also not stated on both e-ticket which was sent as well as the ticket emailed after daddy made a complain!, below is the e-ticket



As you can see it is not stated in the ticket which we are allowed only "1 check-in" luggage or the maximum weight but a link (http://www.lufthansa.com/baggage_regulation_EN) to the their website which none of us did check, our mistake and I wonder how many would actually click it. At the airport during check in, even the staff mention that normally it would be stated on the ticket and she was also looking for it as well! So daddy called and even wrote to Luthansa and the replied were the same, below is the correspondence with Lufthansa,

Dear Mr. Chow,

Thank you for your email.

Due to the reasons explained in the previous email, we are not able to show the baggage regulations of the booking on the ticket or during the booking process.

Instead, as you will find out in the confirmation, we have advised you to check the relevant information with below instruction:

Please take note of the current free baggage allowance
included in your ticket price and the applicable
hand baggage regulations prior to your departure.


You will be guided to the necessary information on our website by clicking the links.

Thank you for your kind understanding on this process.

Kind regards,

____________________________________
 Xiyong Xak
Customer Relations

Lufthansa German Airlines
Customer Relations Centre South East Asia & Pacific
PO Box 12717
A’Beckett Street
Melbourne VIC 8006

Fax:  (+61 3) 8623 6169
Email:  @dlh.de (email has been deleted)



Sitz der Gesellschaft / Corporate Headquarters: Global Tele Sales Pty Limited, Melbourne, Registereintragung / Registration: A.C.N. 083508150
Board of Directors: Dr. Reinhold Huber, Uwe Mueller

From: Chow

Sent: Friday, 6 January 2012 2:04 PM
To: XAK, XI XONG
Subject: Re: Lufthansa 21473599

Dear Xiyong,

Thank you very much for your reply but it was not stated on the tickets I attached together on the email I sent earlier and I do not remember it being shown during booking and only to  find out that we were allowed 1 check-in luggage when we got to the airport. I think the information on the luggage should be shown on the ticket.

Please advice.

Regards,

Xoen

On Jan 6, 2012, at 7:48 AM, <@dlh.de> <@dlh.de> wrote:


Dear Mr. Xhow,

Thank you for contacting Lufthansa German Airlines Customer Relations.

We regret to learn that you had trouble whilst helping Ms. Xxxxxpakdeewong to check in the baggage for her Lufthansa flight.

We would like to take this opportunity to advise you regarding the free baggage allowance of Lufthansa.

The free baggage allowance may be different depending on the routing travelled, the airfare paid, the type of membership etc.
This is why we are unable to inform every passenger of each application.
Instead, we ask our customers to refer to our information on website for detailed and complete baggage information.
We would have wished that you kindly had called us or visited our website to follow the link (information & service > baggage > baggage guide) before you decided to pack the baggage.

The free baggage allowance for the passenger’s ticket (220-XXXX108506) was one piece of maximum 23kg of weight and within the total dimension of 158cm.
We hope this is of information.

We look forward to welcoming you or Ms. Xxxxxpakdeewong on board again soon, and assure you that we will do our utmost to ensure that the future flights proceed to your satisfaction.

Sincerely yours,
____________________________________
 

Xiyong Xak
Customer Relations

Lufthansa German Airlines
Customer Relations Centre South East Asia & Pacific
PO Box 12717
A’Beckett Street
Melbourne VIC 8006

Fax:  (+61 3) 8623 6169
Email:  @dlh.de



Sitz der Gesellschaft / Corporate Headquarters: Global Tele Sales Pty Limited, Melbourne, Registereintragung / Registration: A.C.N. 083508150
Board of Directors: Dr. Reinhold Huber, Uwe Mueller


Anyway, Luthansa is still a better airline compare to Air Asia but there other other airlines which does this sector,
1) Royal Jordanian (mom tried and it was fantastic) - normally the cheapest and great service! except that you might need to pay at the airline office.
2) Egyptair (not tried since the fare were much higher)
* but check on luggage allowance here

After sending off Aunty Aey we drove back for dinner and call it a day since I had to go to school the following day!

Lunch : Prawn Noodle
Dinner : Fried Hokkien Noodle

Some photos taken today

Click here for more photos in slideshow.  

Today's Movie - 

edited on Jan 7th, 2012

No comments: